Luckey97 Privacy Policy – Your Data, Your Rights

Luckey97 collects personal data from you in several ways – information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors. Here is a detailed breakdown of each category.

Information you provide directly:

• Full name as it appears on your CNIC or passport
• Date of birth (to verify you are 18 or older)
• Email address and mobile phone number
• Residential address in Pakistan
• CNIC number or passport number (for KYC verification)
• Payment method details – Easypaisa or JazzCash wallet number, bank account details for IBFT, or card details for Visa/Mastercard
• Security questions and answers (if set)
• Communications you send to our support team

Information generated by your platform activity:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session timestamps – when you log in and log out
• Betting and gaming history – stakes, game types, outcomes
• Deposit and withdrawal transaction history
• Bonus and promotion usage records
• Customer support interaction logs

Information received from third parties:

• Identity verification results from KYC service providers
• Payment confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and bank payment processors
• Fraud screening alerts from our fraud prevention partners
• Responsible gaming flags from self-exclusion schemes (where applicable)

Every piece of data Luckey97 collects has a specific purpose. We do not collect information speculatively or use it for purposes beyond what is described here.

Luckey97 will never use your data in ways that are incompatible with the purposes listed above without first obtaining your explicit consent or without a clear and valid legal basis for doing so.

We share your personal data only with the categories of third parties listed below, and only to the extent necessary for the specific purpose. Luckey97 does not sell, rent, or trade personal data.

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks, and Visa/Mastercard processing networks receive the payment information necessary to process your deposits and withdrawals. These parties process data as independent data controllers subject to their own privacy policies and regulatory obligations.
• KYC and Identity Verification Providers: Specialist third-party services that verify the documents you submit during the KYC process. These providers receive the identity documents and return a verification result. They operate under strict data security standards and are contractually prohibited from using your data for any other purpose.
• Fraud Prevention Services: Providers of fraud screening technology that help Luckey97 identify suspicious account activity, protect against money laundering, and prevent the misuse of bonus offers. Shared data is limited to transactional and behavioural signals and is processed under data processing agreements.
• Game Providers: Where you play games licensed from third-party providers such as Spribe (Aviator), the game provider may receive anonymised session data necessary to run the game and maintain its provably fair certification. Full personal data is not shared with game providers.
• Regulatory Authorities: Luckey97 is required by its gaming licence to make certain player data available to the relevant regulatory authority upon request. This is a legal obligation that cannot be overridden by player preference.
• Professional Advisors: In connection with potential business transactions, audits, or legal proceedings, certain data may be shared with lawyers, accountants, or other advisors. All such parties are bound by professional confidentiality obligations.

All third parties who receive personal data from Luckey97 are required to handle it in accordance with applicable data protection standards. We do not permit them to use your data for their own marketing purposes.

Luckey97 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site. Here is a breakdown of the types of cookies we use.

• Strictly Necessary Cookies: These are required for the platform to function. They maintain your login session, remember your preferences, and ensure secure communication between your device and our servers. You cannot opt out of these without effectively disabling the platform.
• Functional Cookies: These remember choices you have made, such as your preferred language, your last used payment method, and display preferences. They improve your experience but are not essential to core functionality.
• Analytics Cookies: These help Luckey97 understand how players use the platform – which features are used most, where players encounter issues, and how navigation flows. The data collected through analytics cookies is aggregated and anonymised.
• Session Tracking Cookies: Used specifically to monitor session duration for responsible gaming purposes. If you have set a session time limit in your account settings, these cookies ensure it is enforced correctly across the platform.

You can manage cookie preferences through your browser settings. Note that disabling functional cookies may affect your experience on Luckey97. We do not use third-party advertising cookies or cross-site tracking technologies.

Protecting your personal data is a technical and operational priority for Luckey97. We maintain a range of security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your information.

• Encryption in transit: All data transmitted between your device and Luckey97 is encrypted using TLS 1.2 or higher. This includes account login, payment processing, and all API communications.
• Encryption at rest: Sensitive data stored on our servers, including payment details and identity documents, is encrypted using AES-256 encryption.
• Access controls: Personal data is accessible only to Luckey97 staff members who require it for their specific role. Access is controlled through role-based permissions and all access is logged and audited.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their Luckey97 accounts for an additional layer of protection. Privileged system access by staff requires multi-factor authentication.
• Regular security testing: Luckey97 conducts regular penetration testing and vulnerability assessments of its platform infrastructure. Any security issues identified are remediated according to risk priority.
• Incident response: In the event of a data security incident affecting player data, Luckey97 has an incident response plan that includes notifying affected players and relevant regulatory authorities within the timeframes required by applicable law.

Luckey97 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting requirements. Here are the key retention periods that apply.

• Active account data: Retained for the lifetime of your account plus 5 years after account closure. This is required by our gaming licence and by anti-money laundering regulations.
• Financial transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC and identity documents: Retained for 5 years from account closure or from the date of the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the interaction, to allow us to resolve disputes that may arise after the fact.
• Marketing preferences and opt-in records: Retained for as long as your account is active and for 3 years after you withdraw consent, to demonstrate that consent was properly obtained.
• Aggregated analytics data: Anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to an individual player.

When data is no longer required to be retained, Luckey97 will delete or anonymise it securely. Deletion requests from players will be actioned as promptly as possible, subject to our legal obligation to retain certain records for the minimum periods described above.

As a Luckey97 player, you have a set of rights regarding your personal data. These rights can be exercised at any time by contacting our data protection team at support@luckey97.com. We will verify your identity before actioning any request and respond within 30 days.

Luckey97 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal information to Luckey97 or has created an account on the platform, please contact us immediately at support@luckey97.com.

Upon receiving such a report, Luckey97 will investigate the matter promptly. If it is confirmed that the account holder is under 18, the account will be closed immediately, any deposits will be returned to the originating payment method, and all personal data associated with the account will be deleted from our systems within 30 days.

We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. Luckey97 supports the use of third-party parental control software and is happy to provide guidance on this through our support team.

Luckey97 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to how we explain our practices. The date at the top of this page will always reflect when the policy was last revised.

Where a change is material – meaning it significantly affects how we collect or use your data, or reduces the rights available to you – we will notify you by email to the address registered on your account, or through a prominent notice on the platform, at least 14 days before the change takes effect. For minor clarifications that do not change the substance of how your data is handled, we may update the policy without individual notice.

Your continued use of the Luckey97 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with changes to this policy, you should stop using the platform and may request account closure through our support team.

If you have any questions about this Privacy Policy, if you want to exercise any of your data rights, or if you have a concern about how Luckey97 has handled your personal information, please contact us:

• Email: support@luckey97.com – mark your subject line "Privacy Query" or "Data Rights Request"
• Live Chat: Available 24/7 from inside your Luckey97 account – ask for escalation to the data protection team

We will acknowledge your contact within 48 hours and provide a substantive response within 30 days. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to our gaming regulatory authority as appropriate to the nature of your complaint.

Luckey97 takes all privacy complaints seriously. Our goal is always to resolve concerns fairly and transparently, and to use any complaint as an opportunity to improve our practices for the benefit of all players on the platform.